Privacy policy

Privacy Policy

Privacy Policy for Wandering Coyote

At Wandering Coyote, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.wanderingcoyote.com.au and make purchases from our online store. By using our Site and purchasing products, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with a better experience when using our Site and making purchases. This information is collected in the following ways:

  • Personal Information You Provide: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect personal information, including but not limited to:
    • Name
    • Shipping address
    • Billing address
    • Email address
    • Phone number
    • Payment information (credit card details, PayPal, etc.)
  • Information Automatically Collected: We collect certain information automatically when you visit our Site, including:
    • IP address
    • Browser type and version
    • Device information (such as operating system)
    • Pages visited on our Site and interaction with those pages
    • Referring website or search engine used to find our Site
    • Cookies and other tracking technologies (as described below)

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

  • To Process and Fulfill Orders: To process your transactions, manage your orders, and provide customer service.
  • To Improve Our Services: To understand how our customers use the Site and improve the user experience.
  • To Communicate With You: To send order confirmations, shipping updates, promotional offers, and other relevant information. You can opt-out of marketing communications at any time.
  • To Protect Against Fraud and Security Risks: To detect, prevent, and address fraud, security breaches, and other technical issues.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or complying with law enforcement requests.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us:

  • Keep track of your preferences and shopping cart items
  • Analyze trends and how you interact with our Site
  • Serve targeted advertising and promotional content

You can control cookies through your browser settings. However, disabling cookies may affect certain features of the Site, such as the shopping cart functionality.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who help us with operations like payment processing, shipping, email marketing, and data analytics. These service providers are authorized to use your information only to perform services for us and are obligated to maintain the confidentiality of your data.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests (e.g., subpoenas or court orders).
  • Business Transfers: If we undergo a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified of any changes to the privacy practices.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Update Your Information: You can request access to the personal data we hold about you and request corrections if any of your information is inaccurate.
  • Opt-Out of Marketing Communications: You may opt out of receiving marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting us directly.
  • Request Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., for transaction history retention).
  • California Residents: If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to request:
    • What personal data we have collected about you
    • Deletion of your personal data
    • The right to opt out of the sale of your personal data (though we do not sell personal data). For more information, please see our California Privacy Rights section below.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can delete such information.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Request Information: Request a copy of the personal data we have collected about you in the past 12 months.
  • Request Deletion: Request that we delete your personal information (with certain exceptions).
  • Opt-Out of Sale: We do not sell your personal information, but if this changes in the future, you will be able to opt out.

To exercise your rights under the CCPA, please contact us at sales@wanderingcoyote.com.au. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of the Site after the posting of any changes constitutes your acceptance of those changes.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of the Site after the posting of any changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: sales@wanderingcoyote.com.au